Events Office Assistant (Weekday/Weekend) PT - Coyote Hills

ABOUT DRIVE SHACK INC

Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery.

ABOUT AMERICAN GOLF

American Golf is one of the most experienced and innovative operators in the golf industry today. As an owner, lessee, and manager of golf courses and country clubs for over 50 years, American Golf has the unmatched expertise to maximize any golf opportunity. Over its 50-year history, American Golf has been involved with more than 325 golf courses for various private entities or public agencies. Currently, American Golf manages over 70 facilities across the United States. To learn more or plan your visit, please visit americangolf.com.

Job Purpose

The Office Assistant is responsible for providing administrative services by answering phones, directing calls and assisting with all aspects of office duties. Office Assistants enjoy working in a fast-paced environment while interacting closely with clients and guests. Working closely with the Event Sales Director(s) and Manager(s), the Office Assistant enjoys solving problems while ensuring client and guests receive a memorable experience.

Responsibilities

• Provide customer service to members and guests in person and on the telephone by helping with information, directions, etc.
• Answer incoming calls, transfer calls and take messages as needed
• Manage Club social media platforms with events related content
• Contribute creative input for in-house marketing & promotional events
• Assist Sales Department by preparing and processing daily deposits and receipts
• Assist other departments by performing various duties including making signage, directing guests, updating scheduling calendars, forecasts, and directing members and guests
• Maintain an orderly work area by organizing workspace and maintaining general supplies
• Acknowledge, greet and thanks all members and guests
• Act as Club representative during pre-wedding rehearsals and day-of event support.  Day-of event support as timekeeper and manager of event flow from ceremony to reception
• Responsible for overseeing and executing coordination for events including weddings.
• Must be available for rehearsals and day-of events including evenings and weekend.
• Maintain customer service standards during events and provide assistance as needed.
• Ensure client satisfaction by establishing a close working relationship prior to and during the event; addressing host questions or concerns; attending event and being available to accommodate the needs of guests; referring any participant grievances to Event Manager.
• Implement and support all American Golf initiatives and programs as requested by management
• Other duties may be assigned by management

Qualifications

• Ability to operate computer, copier, fax and postage machine
• To perform this job successfully, an individual should type 45 words per minute
• Valid driver’s license is required
• Administrative and Social Media Experience
• Excellent customer service orientation and a focus on customer satisfaction is required
• Proficient in computer software including Microsoft Word, Excel and Canva
• Basic math skills to calculate figures, percentages, etc. required
• Ability to communicate effectively with clients, co-workers and management required
• Solid time management, organization and prioritization skills, ability to work with little or no direct supervision

Education                                                                                                                              

• High school diploma required (2-Year college degree preferred) or equivalent combination of education and experience

Skills/Abilities/Personal Characteristics

• Multitasking
• Flexibility
• Verbal and Written Communication
• Basic Math
• Customer Service
• Teamwork
• Friendliness
• Energy Level
• Efficiency

Working Conditions

• Days and hours of work vary by schedule and business needs
• Evening, weekend, and holiday work will be required
• Special working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of time
• While performing the duties of this position the employee may be required to sit for long periods of time, to stand, walk, hear, talk, read, balance, use hands, use fingers and reach
• The employee may be required to lift or move objects weighing up to 20 pounds
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus
• The noise level in the work environment is usually quiet
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions
• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 50 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Compensation

• $18-$22/hour

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.